This Shipping Policy explains how shipping works for orders placed on tunergar.com (the “Site”). By placing an order, you agree to the terms below.
1) Processing Time
- Orders are typically processed within 3–15 business days after payment is confirmed.
- Processing time may be longer during peak seasons, promotional periods, or when additional verification is required.
- You will receive an order confirmation email after placing your order. A shipping confirmation email with tracking details will be sent once your order ships (when available).
2) Shipping Coverage
We currently ship domestic orders only. Shipping availability is shown at checkout. If your address cannot be serviced, you will be notified at checkout or shortly after placing the order.
3) Shipping Cost
We offer free shipping on all orders. There are no shipping fees added at checkout.
4) Estimated Delivery Time
Estimated delivery times may be shown at checkout when available. Delivery times can vary due to:
- carrier delays or operational disruptions
- weather conditions
- high-volume periods
- remote area delivery limitations
Delivery estimates are not guarantees.
5) Order Tracking
Tracking information is provided when available. If you do not receive tracking details, or tracking does not update for an extended period, please contact our Customer Support team at [email protected].
6) Address Accuracy
Please ensure your shipping address is complete and accurate. We are not responsible for delays, lost packages, or issues caused by:
- incorrect or incomplete addresses
- failed delivery attempts
- unclaimed packages returned to sender
If you notice an error after placing an order, contact Customer Support as soon as possible. Address changes may not be possible once an order has been processed or shipped.
7) Split Shipments
Your order may be shipped in multiple packages to ensure efficient delivery. If this happens, you may receive multiple tracking numbers.
8) Delays and Force Majeure
We are not responsible for shipping delays caused by events outside our control, including but not limited to carrier disruptions, severe weather, natural disasters, labor disputes, or public health emergencies.
9) Lost, Damaged, or Missing Packages
If your package is lost, damaged, or missing items:
- Verify the shipping address and check tracking updates.
- Check with household members or neighbors and any safe-drop location.
- Contact our Customer Support team at [email protected] with your order number and relevant details.
We may request photos for damage claims and may coordinate with the carrier as needed.
10) Contact Us
Questions about shipping? Contact our Customer Support team:
Email: [email protected]
Website: tunergar.com